We are a matching platform that connects local professional tour guides worldwide with travellers. We are passionate about having people become happier through travelling more, and believe that this can be achieved with the assistance of a local tour guide to tailor your travels upon your request. Furthermore, we also offer tour products that were uniquely curated by local guides who have passed our rigorous screening. 

Read our story on our About Us Page: https://gowithguide.com/about 

What is GoWithGuide?

Curate your travel itinerary that suits you: 1. All tours are customizable upon request. 2. You can request for an itinerary from scratch 3. You can choose your favourite guides to message 4. You can message and chat to your guide before purchasing a tour

Why should I choose GoWithGuide over other tour operators?

If you are looking to make travel plans and have specific questions about local destinations, it is best to contact one of our local guides from their Profile Page. For other inquiries, you can contact our Customer Support Team through the contact form here: https://gowithguide.com/contact

How do I contact GoWithGuide?

Travelience, Inc. was founded in 2013 and was rebranded to GoWithGuide in 2014.　GoWithGuide is produced and operated by Travelience, Inc.
More about GoWithGuide: https://gowithguide.com/about
More about our company: https://travelience.jp/en/company/

When did GoWithGuide start providing services?

Where is the headquarters?

You can make an application by filling in the registration form on the Apply Now page: https://gowithguide.com/supplier

I am a guide, how do I register on GoWithGuide?

About GoWithGuide

Yes, you can request to customize any tour published on GoWithGuide. You can message the guide directly by clicking the blue button “Message GUIDE" from a tour page or from the guide’s profile page.

Can I customize any of the tours published?

Yes, our platform is all about customisation! Any changes or preferred requests about different starting and ending places for your tours, ensure to contact your guide directly before your tour. This way they can be prepared and make the necessary arrangements if required.

Can I start and end my tour in different places?

If you cannot find a tour that meet your needs, you can ask for a custom tour made just for you by messaging a guide or a car supplier. You can message the guide/car supplier with your request from their profile page by clicking on the blue “Message GUIDE/SUPPLIER" button. 

None of the tours published meet my needs. What should I do?

Yes, you can! You can request for changes in the tour itinerary by sending a message to the guide from the blue “Message GUIDE” button from the guide’s profile page, or by leaving a message when you make a direct booking for a guide’s tour.

Can I make changes to the tour itinerary?

We have guides registered in over 120 countries and across 500 cities! To explore the guides and tours available in your chosen destination, simply enter the area name in the search bar at the top of our homepage.

Do you have guides/tours available in multiple countries and cities?

The price of the tour depends on the registered guides. Our tour guides are mostly freelance and therefore, they all have different rates. Our platform is all about customisation, so it is best to ask the tour guides themselves by messaging them for a full quotation based on your requests. To get a feel of how much tours are, please take a look at the variety of tours offered by each of the guides themselves based on the content, inclusions/exclusions, and the duration specified on the tour page.

How much is a tour?

Tours are priced differently depending on the tour guides’ that have created the tours. Each of the tours on our platform has been uniquely created by registered tour guides so it is best to check individual tours and adjust the number of participants in the price preview section. We have price per person and price per group. Please take a close look.

Are tours priced per person or per group?

We use a currency converter tool, allowing you to change the currency at the bottom of each page. Please note that the tour price in your selected currency may fluctuate according to the daily exchange rate.

How do I view tour prices in another currency?

Yes, we have car tours offered both by guides and also car suppliers. After searching an area on the search bar, select the category “Private Car Tours”.

Do you have car tours?

Sorry, we do not provide car rentals. However, we do have car tours offered both by guides and car suppliers. After searching an area on the search bar, select the category “Private Car Tours”.

Do you provide car rentals?

All tours are uniquely created by our registered guides, so inclusions and exclusions vary depending on the tours. Every tour has an “Inclusions & Exclusions” written by the guide, please check individually.

Does the tour include meals, transportation fees, tickets to sightseeing spots etc?

If you want to add another participant to the tour after a confirmed booking, it is best to ask the guide from the Message page. The guide will be able to send you an additional payment request if there is an extra fee.
If it is before a booking, you can check the price of the tour according to the number of participants you select on the right-hand side of the tour page.

Is it possible to bring an extra person?

No, our platform only offers private tours. If you are travelling on your own, all of our tours can be booked from a minimum of 1 participant, so do not hesitate to contact our registered guides or directly book a tour!

Do you have group tours?

We do not provide insurance. We recommend you to purchase your own travel insurance before going on vacation to ensure full coverage.
While we hope everything goes smoothly during your tour and vacation, we understand that plans can sometimes change. Having travel insurance will give you peace of mind, allowing you to fully relax and enjoy your trip knowing you're covered.

Do you provide insurance?

Tours

We conduct rigorous checks, including a face-to-face online interview, to ensure the highest quality of our guides and the best possible experience for travelers. Moreover, you can watch the guide's self-introduction video on each tour page and check out the reviews they have received in the past on their profile page.
You can also contact multiple guides from our message and ask them questions that will help you choose which guide to go with. This way, you'll get a sense of their language skills, knowledge, and personality that suits you!

How can I trust the guides and what is offered?

Tipping your guide is not required, as all tour prices are determined by the guides themselves to ensure fair compensation for the experience they provide. However, if you had an exceptional time and want to show your appreciation, some guides do welcome tips as a token of gratitude. Ultimately, it's up to you!

Do I need to tip my guide after a tour?

The majority of our registered guides speak English along with their local language if applicable. You can check what languages are offered by checking their Profile page or by checking the Tour page.

What languages do GoWithGuide tour guides speak?

Please enter the place you are interested in visiting in the search bar of our platform. Once you searched, you will be able to further filter your search by using the “Language” filter just under the header of the search.

How do I find a guide in my language?

All guides on our platform can offer customizable tours. You can message the guide your request from their profile page by clicking on the blue “Message GUIDE NAME" button. 

A guide that I am interested does not have the tour I want, what do I do?

Once you have a confirmed booking, you will be able to see your guide’s phone number 48 hours prior to your tour with them on the relevant booking page.

How do I get my guide’s phone number for immediate contact?

Instead of showing reviews for a specific tour, we display reviews about the guide. This is because all tours are customizable, and many of the tours that are actually booked have been customized. We believe that showing reviews about the guide, rather than just reviews of the specific tours, provides a better way for customers to assess the quality of the guide.

How do I see reviews of a specific tour?

Tour Guides

Found a guide? Choose a tour or request a custom itinerary, then message the guide. Your guide will send you a booking offer for you to book directly from your message page!
Need changes? Message the guide to adjust the itinerary. Your guide will send you a booking offer for you to book directly from your message page!
Love the tour? Book instantly by selecting a date and number of participants.
When messaging or booking for the first time you will be prompted to log in or sign up. Once completed, you will be taken to the payment method page. You can choose between Credit card or Paypal payment.
Your guide will confirm within 24 hours after payment.
Check out the Booking Process Page for details: https://gowithguide.com/booking-process

How do I book a tour?

No, you will need an account with GoWithGuide in order to book a tour.

Can I book without creating an account on GoWithGuide?

After you book a tour, the guide will review and either accept or decline your booking within 24 hours. You’ll receive an email notification from GoWithGuide once the guide has made a decision. To check the status of your booking, log in to GoWithGuide, where the Booking page will be updated accordingly once the guide has responded.

What’s next after I book a tour?

Guides typically accept or decline your booking within 24 hours, and you'll receive a notification email from GoWithGuide. If you don’t receive it, please reach out to the guide using the message function.

After making my booking, how long will I have to wait for the confirmation?

You’ll have access to the guide’s phone number exactly 48 hours before the confirmed meeting date and time. Please note that you will still be able to request to modify the itinerary if required.

What will happen after my booking is confirmed?

Yes, you can amend your booking after payment. If the tour price changes, your guide will be able to help you adjust the tour price by getting in contact with our Customer Support Team.

Is it possible to amend my booking after payment?

Please log in to GoWithGuide and click 'Bookings' in the top right corner to find your booking information.”

Where do I find my bookings?

Please check this page. here
https://gowithguide.com/cancel

What is GoWithGuide cancellation policy?

Bookings

Yes! You can message guides before purchasing a tour. Send a guide a message from their profile page or from any of their published tours.

Can I message a guide before purchasing a tour?

Yes, you can message more than one guide or car supplier without making a purchase yet.

Can I message more than one guide/car supplier?

We expect our guides to reply within 24 hours of the message received. There is also a possibility that some guides are on multiple day trips, which make it difficult for them to reply in a timely manner. If you have not received a response within 48 hours, we encourage you to contact our Customer Service Team at: contact@gowithguide.com 

My guide has not responded to me yet, what do I do?

Do I need to pay the guide/ supplier before contacting them?

After you send a message to your guide or car supplier, they will suggest an itinerary tailored to your needs. Once you agree on the details, the guide or supplier will send you a booking offer. This offer will include a proposed itinerary and a tour price quote.
Once you have made payment on GoWithGuide, your reservation is complete. Now all you have to do is wait for the tour. Have a great trip!

How can I book a tour after messaging the guide?

Messaging

If you do not have an account with us, before making a payment you will be prompted to create an account. If you already have an account with us but not logged in, you will be prompted to log in before you make a purchase. Once you are signed up or logged in, you will be able to make a payment.
You can pay either by credit card or Paypal.

How do I make a payment?

Yes, your payment is secure. We use 2048-bit SSL encryption to protect all credit card transactions. Your card information is processed through a PCI-compliant, highly secure third-party provider, and we do not store any of your payment details on our platform.

Is my payment secure?

We accept VISA, MASTER, AMERICAN EXPRESS and Paypal.

What methods of payment do you accept?

If your payment for a booking fails, it is often due to your credit card company (such as VISA or MasterCard) blocking the transaction. To resolve this, contact your credit card company and request them to "Authorize a payment to GoWithGuide." Once the payment is authorized, you should be able to complete your booking using the same credit card. If the issue persists, consider using a different card or paying via PayPal.

Payment failed, what should I do?

You can cancel your tour directly from the Booking page. Simply log in to GoWithGuide, then click on "Bookings" in the top right corner. Choose the booking you wish to cancel to access the Booking page. Click the red "Cancel" button on the right side of the screen. Follow the on-screen instructions and review the cancellation policy that applies to confirmed bookings.

What will happen if I can’t make it to the tour and need to cancel? How do I cancel?

You can find the cancellation policy by visiting the following page: https://gowithguide.com/cancel 

What is GoWithGuide’s cancellation policy?

We do not offer deposit payments. The tour price will be charged at the time of booking. Please note, the cancellation policy will apply to all tours.
For some countries where guides cannot receive international transfers, you will need to pay part of the tour fee in advance on GoWithGuide and pay the remaining balance in cash to the guide on the day of the tour.

Can I pay a deposit only?

Unfortunately, no. The payment must be made by one person through GoWithGuide. Please arrange to split the payment among yourselves. We apologize for the inconvenience.

I'd like to book a private tour with other participants from the cruise. Is it possible to split the payment with them?

Payments & Cancellations

Yes, all car tours are customizable. You can message the car supplier directly by clicking the blue button “Message CAR SUPPLIER" from a tour page or from the supplier’s profile page. 

Are all car tours customizable?

This option provides you with transportation in a private vehicle with a dedicated driver. Note that this tour does not include a tour guide—just a driver who handles the driving.

What is the category Car Tour (Driver Only)?

Enjoy a comprehensive experience with both transportation and a guide. In this tour, you’ll have a private vehicle with a separate driver and guide—two professionals to make your journey smooth and informative.

What is the category Car Tour (Driver & Guide)? 

For a more intimate experience, choose this tour where one person takes on both roles. The driving guide will handle both the driving and the guiding, offering a seamless and personalized journey.

What is the category Car Tour (Driving Guide)? 

Our platform is perfect for this! There are 2 options that you can choose from. For the first option, you can search in the “Private Car Tours” tab with the category filtered as “Car Tour (Driver & Guide)”. Alternatively, start by creating an itinerary with the guide of your choice. Once your itinerary is set with the guide, you can contact car suppliers in the area through GoWithGuide with the itinerary details. Our car suppliers will provide quotes and send booking offers based on your custom itinerary agreed upon with your guide.

What do I do if I want to hire a guide and a car supplier?

Yes, this is possible! You can search “Private Car Tours” with the category “Car Tour (Driver Only)” selected to filter your search.

Is it possible to hire a car supplier for a car tour only without a guide?

Yes, our car suppliers are able to offer tour itineraries that are from scratch. You can message the car supplier directly by clicking the blue button “Message CAR SUPPLIER" from a tour page or from the supplier’s profile page with your request. They will send you an offer with your itinerary and a quotation.

Frequently Asked Questions